Shipping Policy
Thank you for choosing Martello. We strive to deliver your orders reliably and efficiently.
Order Processing
All orders are processed within 2-4 business days (Monday through Friday, excluding holidays). Once your order has shipped, you will receive a confirmation email containing tracking details.
Shipping Times
After processing, orders typically arrive within 7-15 business days. Please note these are estimated delivery windows and actual shipping times may vary due to carrier, weather, or other unforeseen delays.
Shipping Fees
Shipping charges are calculated based on your location and the shipping method selected at checkout. The total shipping cost will be displayed before you complete your purchase.
Return Policy
You may return items within 30 days of receipt. Please note the following regarding returns:
- Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
- Refunds are processed within 7-10 business days after we receive and inspect your return.
Order Cancellations
Cancellations can be made within 12 hours of placing your order. Please contact us promptly if you wish to cancel.
Tracking Information
Once your order ships, a tracking number will be emailed to you. Tracking details may require 24-48 hours to update with the carrier.
Important Notes
- Please ensure your shipping address is accurate. We are not liable for delays or losses resulting from incorrect addresses.
- If you experience any issues with delayed or lost shipments, please contact us for support.
If you have any questions or need assistance, please reach out to our customer service team at thanhxuanconlai63218@gmail.com.