Refund policy

Return & Refund Policy

Thank you for shopping at Martello

Martello

. Your satisfaction is very important to us.

Return Eligibility

We accept returns within 30 calendar days from the date you receive your order. To be eligible for a return, items must be unused, unopened, and in their original packaging without any damage.

Non-Returnable Items

The following items cannot be returned: gift cards, personalized products, and all final-sale clearance items.

Return Shipping

Customers are responsible for paying the return shipping costs, except when the item is defective, damaged, or an incorrect item was sent. In such cases, please contact us promptly to arrange for a return.

Return Process

To initiate a return, please contact our customer support at thanhxuanconlai63218@gmail.com. Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

Refunds

Approved refunds will be processed to your original payment method within 5–7 business days after we approve your return. Please note that processing times may vary depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery. Provide clear photos of the product and packaging to help us resolve the issue quickly. In such cases, we will offer a replacement free of charge or a full refund.

Order Cancellations

You may cancel your order within 12 hours of placing it by contacting us at thanhxuanconlai63218@gmail.com. After this period, cancellation requests may not be accepted.